Scavenger Escape Room TERMS AND CONDITIONS

Latest update: 9 March, 2024

These terms and conditions (hereinafter, “General Terms and Conditions”) outline the rules and regulations for the use of our website and our games. You should read the Terms carefully and must agree to them before accessing or using Scavenger Escape Room websites (“Scavenger”). Your agreement to be bound by these General Terms and Conditions. If you do not agree to these General Terms and Conditions, you will not be able to access or use the Scavenger websites. The following terminology applies to these General Terms and Conditions and Privacy Policy, or any other agreement entered into. “Customer”, “Client,” “You” and “Your” or “user” refers to you, the person accessing this website and accepting the Scavenger’s General Terms and Conditions.
“The Company”, “Ourselves”, “We”, “Our” and “Us”, “App”, “Web” or “Website”, refers to Scavenger.
“Party”, “Parties”, or “Us”, refers to both the Customer and Scavenger, or either the Customer or Scavenger.

1. GENERAL

1.1. Scavenger provides players with access to a variety of escape room games, which are interactive puzzle simulation games designed to be played in groups. The game is designed for a team of 2-6 people per room. You have the room to yourselves and are not joining a group.
1.2 You will have 60 minutes for the game.
1.3 The trademarks and logos displayed on the website are the property of Scavenger Escape. You are not permitted to use these without the prior written permission of Scavenger Escape, and you accept that any such use may constitute an infringement of the relevant owner’s rights.
1.4. Scavenger Escape is entitled to charge the guests for any damage, either intentional or caused by misuse of items. Any risky action or practice will be considered inadmissible inside the establishment.
1.5. While you are on our premises, you must follow our rules and regulations, adopt proper standards of behavior, and cooperate with our employees at all times.
1.6. The Treasure Hunt game is designed for groups from 2 to 8 people maximum. The players will take good care of the game elements through all the activity. They also accept playing this game under their own responsibility and risk. And so Scavenger Escape will never be held responsible for accidents or unexpected events during the activity.
1.7. The client will always comply with the provided scheduling of Scavenger Escape, which is due to the required punctuality. If this punctuality is not respected, Scavenger Escape will deem if the activity must be canceled with the consequent loss of reimbursement.
1.8. During COVID-19 crisis, the user trusts and accepts the commitment of Scavenger Escape to provide and follow an adequate protocol of recommendations and obligations regarding the measures produced by the authorities. The user and client understand that these structural and cleaning measures, and those dealing with information, formation and with protective elements both individual and collective, are being applied through all the period, and that not only Scavenger has provided such, but that the company follows it. In order to carry out them, the client understands the necessity of following all procedures indicated by the company and the workers.
1.9. During COVID-19 crisis the client is responsible for not coming under suspicion of illness or contagion to the store. And also understands that the company will reconsider the admission if such suspicion arises.
1.10 Scavenger reserves the right to enhance, modify, or add new features to the general conditions established in this clause.

2. SCAVENGER ESCAPE WEBSITE

2.1. Scavenger Escape does its best to supply you with the most current and accurate information on its website.
2.2. Scavenger Escape website is for your personal and non-commercial use. You may not modify, copy, duplicate, distribute, transmit, commercialize, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website without our explicit written consent.
2.3. You are not permitted to link to or use all or any part of the Scavenger Escape website for any purpose which is fraudulent, unlawful, defamatory, harmful, obscene or objectionable.
2.4. You accept that the Internet is not fully secure. Scavenger Escape will take all appropriate steps to protect the security of any payment and debit / credit card information and sensitive information. Scavenger Escape cannot guarantee the absolute security and thus, shall not be liable for any damage that you may suffer as a result of the loss of confidentiality of any such information.
2.5. Scavenger Escape shall not be liable to any person for any direct or indirect, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of any use of the website.

 3. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, the web, its affiliates, directors, officers, employees, agents, and any third-party providers, shall not be held liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising out of or in connection with the use or inability to use this web, including but not limited to damages for loss of profits, data, or other intangible losses, regardless of whether such damages arise from negligence, breach of contract, or any other legal theory, even if the web has been advised of the possibility of such damages.
The web shall not be held liable for any errors, inaccuracies, or omissions in any content or information provided through the web. The web makes no warranties or representations regarding the accuracy, reliability, completeness, or timeliness of such content or information.
The web disclaims any liability for any conduct of users, whether online or offline, while using the web. The web does not assume responsibility for any defamatory, offensive, or illegal conduct of users. The app shall not be held liable for any damages or losses resulting from unauthorized access to or alteration of users' transmissions or data, including but not limited to personal information, payment details, or any other data or information transmitted through the web.
The web shall not be liable for any disruptions, interruptions, or technical errors that may occur in the operation of the web, including but not limited to server downtime, network failures, or any other technical malfunctions.
In the event that any limitation of liability set forth in this clause is deemed invalid or unenforceable under applicable law, the maximum aggregate liability of the web, its affiliates, directors, officers, employees, agents, and any third-party providers, shall not exceed the amount paid by the user, if any, for accessing and using the web during the twelve (12) months preceding the claim.
Users acknowledge and agree that the limitations and exclusions of liability set forth in this clause are reasonable and necessary given the nature of the web and its services, and that they form a fundamental basis of the bargain between the user and the web.
Nothing in these General Terms and Conditions shall exclude or limit the web's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
By accessing and using this web, users expressly acknowledge and agree to release the web from any and all liability arising out of or in connection with their use of the web. Users further acknowledge and agree that any claims or actions arising from their use of the web shall be limited as set forth in this clause.
Thewebsite is not responsible for incidents or disruptions due to force majeure (e.g. pandemics, strikes, lockouts, official orders, natural disasters, breakdown of communication networks or gateways, disruptions in the services of carriers).

3. BOOKINGS

3.1. Bookings can be made online on the Scavenger Escape website, via phone or email, or in person at the spot. In any case, the confirmation or fulfilment of the booking engages the acceptance of all terms and conditions hereby.
3.2. You are entirely responsible for entering your details correctly on the Online Booking Form. By submitting an Online Booking Form you warrant to Scavenger Escape that all details supplied by you are true and accurate.
3.3. We send the confirmation of your booking via e-mail, this is the only way to consider the booking as completed. If the email wasn’t received there may exist an error at the system or the booking, and thus, the client should contact Scavenger in order to confirm that everything is in order.
3.4. We may ask for your reservation identifier code at the spot, or any other data included in the booking in order to confirm it. It is not necessary to print the booking confirmation or the emails and bring them to the shop.
3.6. Any purchase of a Game is only valid when processed by Scavenger Escape.
3.7. We do not allow transfer of game bookings to another third party, maintaining the privacy and security of your reservation.
3.8. Online bookings can be made only a set number of days in advance. For more advanced booking, please contact Scavenger Escape via email (madrid@scavengerescape.com) or phone (+34 674696575).
3.9. By booking with Scavenger Espace, the user accepts receiving notifications from Scavenger through the email and phone number given at the booking, keeping you informed about your booking and our latest offers.
 
4. PRICE & PAYMENT

4.1. The price (with appropriate VAT) of a game per person is stated on the Scavenger Escape website in the Booking section. The price is set according to the number of people in a room (2 – 6 persons / 2 - 8 persons for the Treasure Hunt) and to the day of the week. Scavenger reserves the right to produce special offers or discounts applied only at certain promotion campaigns or deals.
4.2. Any major credit or debit card, included American Express, is accepted to make the payment. At the spot payment in cash is also accepted. At the online reservation system there is an option to choose between online or on spot payments.
4.3. In instances where fewer participants attend the game than initially booked, please be aware that refunds for the price difference will not be issued.
4.4. Should the number of participants exceed the amount booked, and as long as the total does not surpass 6 individuals per room, the additional fees for extra guests must be settled upon arrival.
4.5 The payment procedure outlined in this clause shall comply with applicable EU regulations, including but not limited to the General Data Protection Regulation (GDPR) and Payment Services Directive 2 (PSD2).

5. GIFTCARDS

5.1. Gift cards purchased from Scavenger Escape are valid for one year from the date of purchase, offering flexibility and choice across our range of games. It's important to note that while we offer specific gift cards for the Treasure Hunt, other cards are applicable to any of our escape room games. As well, the user should buy accordingly to the number of people that will be involved at the activity later. Once the code is received it should be applied at the online booking system, or it can also be used via phone or email to Scavenger.
5.2. No giftcard will be exchanged for the monetary equivalent under no circumstance.
 
6. RETURN/REFUND AND CANCELLATION POLICY

6.1. Due to the live nature of Scavenger Escape is unable to accept refunds, cancellations, or reschedules once a booking is confirmed.
6.2 If you encounter any issues with the date and time of your scheduled appointment (such as cancellations or postponements), please reach out to us so we can work together to find an appropriate solution.
6.3 Prepaid game cancellations are accepted up to 12 hours in advance to the scheduled booking. In such cases, you will be issued a voucher for the equivalent value, which will be valid for 1 year. No other forms of refunds are available.
6.4 If a prepaid game is cancelled less than 12 hours before the scheduled booking, no refunds will be issued.

7. CONTACT

If you need to contact Scavenger Escape you can do so using any of the following methods:
– Email: madrid@scavengerescape.com
– Telephone: +34 674696575
Our address in Madrid is Calle de la Palma 14, 28004 Madrid
 
8. SAFETY & ENJOYMENT

8.1 Each player will participate in the game at their own risk. Also, Scavenger Escape is not liable for any (personal or equipment) damages caused by game room misuse. The same is applied to the outdoors Treasure Hunt game.
8.2. People under influence of alcohol or on non-prescribed drugs might be turned away and the game becomes a no-show. We reserve the right to refuse entry to any person who is unfit, abusive or unsuitable in any way at the sole discretion of the owners and staff of Scavenger Escape.
8.3. Scavenger may refuse access to those that during COVID-19 crisis are not following the compulsory individual protection measures, or those that may be suspected to be infected or ill, to prevent contagion.
8.3. Drinks and food may not be brought into the reception or Game Rooms.
8.4. To be admitted you must confirm the full name of the booker and might be asked to confirm phone number and email address as well as show ID and credit card.
8.5. Any children under 14 must always be accompanied by at least one adult in order to participate in any of the games in the Game Rooms.
8.6. In regard to the exceptional situation produced by the COVID-19, Scavenger has produced a pertinent protocol and has processed the necessary measures destined for the full security of the clients and the staff. These measures must be abided and respected at all times inside the venue. The player/client is considered to take responsibility for his/her own attendance and will not ask Scavenger any responsibility on alleged contagion or infection at our venue, which is obligated to follow the strict protocol. This protocol is available under petition to any person interested in it.
8.7. For the safety of all participants and to facilitate a seamless gaming experience, Scavenger Escape employs video surveillance in our game rooms. These cameras are actively monitored by our game masters, who may offer guidance and assistance to players during gameplay. Additionally, the surveillance serves to safeguard human life, ensure compliance with our regulations, prevent any potential violations, and document the actions of unauthorized individuals within the premises. In the event of any incidents or accidents, video footage may be reviewed to understand the circumstances thoroughly. By entering our game rooms, participants acknowledge and consent to this monitoring as a necessary measure for their protection and to uphold the integrity of the gaming experience.
8.8. Prior to commencing gameplay, all participants are required to sign a declaration affirming their understanding and acceptance of the terms and conditions associated with the game. The declaration outlines the rules of play, safety regulations, and other relevant policies to ensure a fair and enjoyable experience for everyone involved. The full text of the declaration is provided in a separate document, which participants must review and acknowledge through their signature. This process is a mandatory prerequisite for participation in any game at Scavenger Escape and serves as a binding agreement between the participant and Scavenger Escape.
 
9. COPYRIGHT & CONFIDENTIALITY

9.1. All players at Scavenger Escape by making a booking agree to undertake not to discuss, divulge or circulate any information, video or picture regarding the content of the games or any other proprietary information. By playing the games, all players agree not to pass on this information, or they will render themselves liable to prosecution under breach of confidentiality rules.

10. APPLICABLE JURISDICTION AND GOVERNING LAW

These General Terms and Conditions concluded thereunder shall be governed by and construed in accordance with the laws of Spain.
Settlement of disputes. The European Commission has created an internet platform for the online settlement of disputes. The platform serves as a contact point for out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts. This platform and further information thereof can be found on ec.europa.eu/odr. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

11 AMENDMENTS

We will not make substantial changes to the General Terms and Conditions or reduce the rights of the users under the General Terms and Conditions without providing a notice thereof.  
The user can accept a corresponding amendment of the General Terms and Conditions by continuing to use the web or by placing an order over the Scavenger Booking system.

12. MISCELLANEOUS

The invalidity of any provision of the General Terms and Conditions shall not affect the validity of other provisions of the General Terms and Conditions. Any invalid provision shall be deemed replaced by a valid provision which best accomplishes, as far as possible, the economic purposes of the invalid provision. The same shall apply to any omission or gap in the General Terms and Conditions.
The General Terms and Conditions shall supersede any previous written or oral agreements between the parties in relation to the matters dealt with in the General Terms and Conditions and constitutes the whole agreement between the parties relating to the subject matter of the General Terms and Conditions.
The user shall not be entitled to assign any of its rights or obligations under the General Terms and Conditions, whole or in part.