Terms and Conditions


Using our website and booking and playing our games requires the acceptance of the following:


1. GENERAL

1.1. The game is designed for a team of 2-6 people per room. You have the room to yourselves and are not joining a group.

1.2 You will have 60 minutes for the game.

1.3 The trademarks and logos displayed on the website are the property of Scavenger Escape. You are not permitted to use these without the prior written permission of Scavenger Escape, and you accept that any such use may constitute an infringement of the relevant owner’s rights.

1.4. Scavenger Escape is entitled to charge the guests for any damage, either intentional or caused by misuse of items. Any risky action or practice will be considered inadmissible inside the establishment.

1.5. While you are on our premises, you must follow our rules and regulations, adopt proper standards of behavior, and cooperate with our employees at all times.

1.6. The Treasure Hunt game is designed for groups from 2 to 8 people maximum. The players will take good care of the game elements through all the activity. They also accept playing this game under their own responsibility and risk. And so Scavenger Escape will never be held responsible for accidents or unexpected events during the activity.

1.7. The client will always comply with the provided scheduling of Scavenger Escape, which is due to the required punctuality. If this punctuality is not respected, Scavenger Escape will deem if the activity must be canceled with the consequent loss of reimbursement.

1.8. During COVID-19 crisis, the user trusts and accepts the commitment of Scavenger Escape to provide and follow an adequate protocol of recommendations and obligations regarding the measures produced by the authorities. The user and client understand that these structural and cleaning measures, and those dealing with information, formation and with protective elements both individual and collective, are being applied through all the period, and that not only Scavenger has provided such, but that the company follows it. In order to carry out them, the client understands the necessity of following all procedures indicated by the company and the workers.

1.9. During COVID-19 crisis the client is responsible for not coming under suspicion of illness or contagion to the store. And also understands that the company will reconsider the admission if such suspicion arises.




2. SCAVENGER ESCAPE WEBSITE

2.1. Scavenger Escape does its best to supply you with the most current and accurate information on its website.

2.2. Scavenger Escape website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website.

2.3. You are not permitted to link to or use all or any part of the Scavenger Escape website for any purpose which is fraudulent, unlawful, defamatory, harmful, obscene or objectionable.

2.4. You accept that the Internet is not fully secure. Scavenger Escape will take all appropriate steps to protect the security of any payment and debit / credit card information though Scavenger Escape shall not be liable for any damage that you may suffer as a result of the loss of confidentiality of any such information.

2.5. Scavenger Escape shall not be liable to any person for any direct or indirect, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of any use of the website.


3. BOOKINGS

3.1. Bookings can be made online on the Scavenger Escape website, via phone or email, or in person at the spot. In any case, the confirmation or fulfilment of the booking engages the acceptance of all terms and conditions hereby.

3.2. You are entirely responsible for entering your details correctly on the Online Booking Form. By submitting an Online Booking Form you warrant to Scavenger Escape that all details supplied by you are true and accurate.

3.3. We send the confirmation of your booking via e-mail, this is the only way to consider the booking as completed. If the email wasn’t received there may exist an error at the system or the booking, and thus, the client should contact Scavenger in order to confirm that everything is in order.

3.4. We may ask for your reservation identifier code at the spot, or any other data included in the booking in order to confirm it. It is not necessary to print the booking confirmation or the emails and bring them to the shop.

3.6. Any purchase of a Game is only valid when processed by Scavenger Escape.

3.7. We do not allow transfer of games to another party.

3.8. Online bookings can be made only a set number of days in advance. For more advanced booking, please contact Scavenger Escape via email (madrid@scavengerescape.com) or phone (674696575).

3.9. The user accepts receiving notifications from Scavenger through the email and phone number given at the booking. 


4. PRICE & PAYMENT

4.1. The price (with appropriate VAT) of a game per person is stated on the Scavenger Escape website in the Booking section. The price is set according to the number of people in a room (2 – 6 persons / 2 - 8 persons for the Treasure Hunt) and to the day of the week. Scavenger may or may not produce special offers or discounts applied only at certain promotion campaigns or deals.

4.2. Any major credit or debit card, included American Express, is accepted to make the payment. At the spot payment in cash is also accepted. At the online reservation system there is an option to choose between online or on spot payments.

4.3. If less people attend the game than are booked, the price difference will not be reimbursed.

4.4. If more people attend the game than are booked (up to 6 persons a room) the extra must be paid upon arrival at the game.



5. GIFTCARDS

5.1. A bought giftcard is valid for a period of 1 year after the date of purchase. And it is valid for any of our games, always bearing in mind that there are especial giftcards dedicated to the Treasure Hunt only, and the rest cover the escape rooms games. As well, the user should buy accordingly to the number of people that will be involved at the activity later. Once the code is received it should be applied at the online booking system, or it can also be used via phone or email to Scavenger.

5.2. No giftcard will be exchanged for the monetary equivalent under no circumstance.


6. RETURN/REFUND POLICY

6.1. Scavenger Escape is a live event so once the booking is confirmed refunds, cancellations or reschedules are not accepted.


7. CONTACT
If you need to contact Scavenger Escape you can do so using any of the following methods:
– Email: madrid@scavengerescape.com
– Telephone: +34 674696575

Our address in Madrid is Calle de la Palma 14, 28004 Madrid


8. SAFETY & ENJOYMENT

8.1 Each player will participate in the game at their own risk. Also, Scavenger Escape is not liable for any (personal or equipment) damages caused by game room misuse. The same is applied to the outdoors Treasure Hunt game.

8.2. People under influence of alcohol or on non-prescribed drugs might be turned away and the game becomes a no-show. We reserve the right to refuse entry to any person who is unfit, abusive or unsuitable in any way at the sole discretion of the owners and staff of Scavenger Escape.

8.3. Scavenger may refuse access to those that during COVID-19 crisis are not following the compulsory individual protection measures, or those that may be suspected to be infected or ill, to prevent contagion.

8.3. Drinks and food may not be brought into the reception or Game Rooms.

8.4. To be admitted you must confirm the full name of the booker and might be asked to confirm phone number and email address as well as show ID and credit card.

8.5. Any children under 12 must always be accompanied by at least one adult .

8.6. In regard to the exceptional situation produced by the COVID-19, Scavenger has produced a pertinent protocol and has processed the necessary measures destined for the full security of the clients and the staff. These measures must be abided and respected at all times inside the venue. The player/client is considered to take responsibility for his/her own attendance and will not ask Scavenger any responsibility on alleged contagion or infection at our venue, which is obligated to follow the strict protocol. This protocol is available under petition to any person interested in it.


9. COPYRIGHT & CONFIDENTIALITY

9.1. All players at Scavenger Escape by making a booking agree to undertake not to discuss, divulge or circulate any information, video or picture regarding the content of the games or any other proprietary information. By playing the games, all players agree not to pass on this information, or they will render themselves liable to prosecution under breach of confidentiality rules.